Reservations for a Wine Tasting in Madrid, where the full amount is paid online in advance, are subject to the cancellation and refund terms as follows:
1) Cancellation and refund of the reservation (depending on the date of the tasting)
- If you cancel your wine tasting up to 24 hours (1 day) before it starts, you will receive a full refund. The refund will be issued within a few days to the card or payment method used for the purchase.
- If, for any reason, you cannot attend your wine tasting more than 24 hours (1 day) before the start of the tasting, no money will be refunded.
- Refund requests, once the wine tasting has started in Madrid and after the date of the event, will be considered denied or invalid, so once the wine tasting has started, no amount of money can be returned or changed for dates. later.
2) Maximum time limit for requesting cancellation and refund of an order
- If you wish to request the cancellation and refund of an order, you must do so by email and always within a maximum period of 14 days from the date of purchase.
- Once 14 days have passed, no refunds will be issued.
3) How to request cancellation
- To request a cancellation, please send us an email to info@cata-de-vinos.madrid indicating:
- In the subject line: the reason for cancellation and your booking number.
- All wine tastings are subject to a minimum number of participants in order to take place. In the very unlikely event that a paid wine tasting does not take place, we will refund the full amount paid when booking or we can change the date to another that suits you. If this happens, you will be notified at the telephone number you provided when booking.
4) Gift cards
- Gift cards, valid for our wine tastings, are non-refundable. They are valid for 12 months from the date of purchase and can be redeemed at any time for our wine tastings during the times shown on our website.
The deposit paid when making the reservation must be paid with a valid credit or debit card. You confirm that all information submitted by you to https://www.cata-de-vinos..madrid, including credit/debit card details, is complete and accurate and that you have been granted the necessary permissions and authorizations to use said card.
You will receive a booking confirmation by email shortly after completing the booking process, provided all the information submitted is correct and sufficient funds are available on the credit/debit card used to complete the transaction. If you do not receive a confirmation email, please contact us after checking your spam folder.
Credit/debit card details are entered on a secure page and transferred using SSL technology. Payment is processed by a reliable, secure, and reputable payment portal.
All currency conversions shown on the https://www.cata-de-vinos..madrid. websites are calculated using an exchange rate derived from a reputable third-party currency conversion website in real time.
Please have your ticket/booking confirmation ready when you arrive at the wine tasting starting point, either in printed form or on a mobile device. Students who have used the student price may be required to show a valid student ID upon arrival. If this is not possible, you will have to pay the full amount, less the deposit paid.
All participants attending the Wine Tasting in Madrid organized by https://www.cata-de-vinos.madrid must be 18 years of age or accompanied by a person over 18 years of age, with a valid passport, driver’s license or national identity document as proof of age
https://www.cata-de-vinos..madrid. can offer you the opportunity, via email, to rate the wine tasting, in relation to your experience and opinion. Your review may be visible on our site(s). We can also include a link to the relevant TripAdvisor listing so you can submit a review there, if you wish.
Participation in any wine tasting is strictly voluntary and both your independent guide and https://www.cata-de-vinos..madrid. reserve the right to refuse participation to anyone at any time at our discretion. Neither https://www.cata-de-vinos..madrid., its contractors, parent or subsidiary companies, partners, employees or independent tour guides accept any responsibility for any injury, loss, damage, inconvenience or other damage suffered by any person using its services, or to their property, whatever the cause. Enjoy the wine tasting in Madrid, https://www.cata-de-vinos..madrid. They will never sell or provide your personal information to any third party. We reserve the right to use the data provided to us for internal research and marketing purposes. Photographs taken during the tours may be used for marketing purposes and on our social media platforms.
This agreement is between you, the user of the website https://www.cata-de-vinos..madrid and Roberto Carlos Hernandez Feregrino.
These are the terms and conditions of service specifically related to booking a wine tasting through https://www.cata-de-vinos..madrid.
You confirm that you are of legal age to legally use https://www.cata-de-vinos..madrid. and the services offered on this website, to enter into a contract, and that you are solely responsible for all uses made on said sites/services by you, even if on behalf of another. All wine tastings available for booking are promoted by https://www.cata-de-vinos..madrid. and are operated by independent tour guides who have a contractual relationship with https://www.cata-de-vinos..madrid..